1. Information We Collect

We collect the following types of information to provide you with a smooth, secure, and personalized shopping experience:

a. Personal Information

Collected during account creation or checkout:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order history

b. Payment Information

• UPI, bank, card, and wallet transaction details

• Processed securely by trusted third-party payment gateways
  We do NOT store or access your complete payment details.

c. Device & Technical Information

Automatically collected when you browse:

• IP address

• Browser type & version

• Operating system

• Device type

• Pages visited, time spent, and activity logs

d. Cookies & Tracking Data

Used to improve performance and personalize your experience:

• Session cookies

• Cart cookies

• Analytics & performance cookies

• Preference cookies

You can disable cookies anytime through your browser settings.

2. How We Use Your Information

We use your data to:

• Process, pack, and deliver your orders

• Communicate order updates & customer support

• Improve product quality and website performance

• Personalize product recommendations

• Prevent fraud and ensure website security

• Comply with legal and regulatory requirements

We do not misuse, sell, or rent your data to any third party.

3. Sharing of Your Information

We only share your information with trusted service providers:

✔ Delivery & Courier Partners

To deliver your order safely and on time.

✔ Payment Processors

Secure gateways like Razorpay, Paytm, or PayU.

✔ Analytics & Marketing Tools

For improving website performance (Google Analytics, Facebook Pixel).

✔ Legal Authorities

Only when legally required (fraud prevention, government requests).

We never share your personal information for unsolicited marketing.

4. Data Security

We follow Indian IT security guidelines and global best practices to protect your data:

• SSL encryption

• Secure servers & firewalls

• Encrypted payment processing

• Limited staff access to sensitive data

Although no online platform is 100% secure, we ensure maximum protection of your information.

5. Your Rights

You have the right to:

• Access the data we hold about you

• Update or correct your personal information

• Request deletion of your account/data

• Opt out of marketing emails or SMS

• Disable cookies anytime

• Request copy of your stored data

For any such request, contact us at:
📩 [Add Email]
📞 [Add Phone Number]

6. Retention of Data

We retain your information only for as long as necessary for:

• Order fulfillment

• Record keeping

• Legal compliance

• Customer support

After that, your data is safely deleted or anonymized.

7. Children’s Privacy

Naturelly does not knowingly collect information from children under the age of 13.
If you believe a minor has provided personal information, please contact us immediately.

8. Third-Party Websites

Our website may contain links to external websites (blogs, suppliers, articles).
We are not responsible for the privacy practices of third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website means you accept the updated policy.

10. Contact Us

For questions, complaints, or data requests:

Naturelly – Online Store for Dry Fruits, Seeds & Herbs
📩 Email: [Add Your Email]
📞 Phone: [Add Your Contact Number]
📍 Address: [Your Full Business Address, India]