Last Updated: [Add Date]

We want you to have the best shopping experience with Naturelly. If you’re not satisfied, we are here to help.

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1. Eligibility for Returns

Returns are accepted only when:

• The product is damaged during transit

• You receive the wrong product

• The product has a quality or freshness issue

Conditions:

• Item must be unopened and unused.

• Must be reported within 3 days of delivery.

• Provide photos/videos as proof.

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2. Non-Returnable Items

We do NOT accept returns for:

• Opened or used products

• Products damaged after delivery

• Items purchased during special sale/offer

• Products without proper proof of issue

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3. Refund Process

Once we inspect and approve your return:

• Refund will be issued to your original payment method

• Refund may take 3–7 working days to appear in your bank account

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4. Exchange Policy

Exchanges are allowed only if stock is available for the same product.

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5. How to Request a Return

Contact us at:
📩 [Your Email]
📞 [Your Phone Number]
with order number and issue details.