At Naturelly, we understand that when you place an order, you expect it to arrive fresh, safely packed, and on time. We work with trusted logistics partners across India to ensure your products reach you in the best possible condition.

This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins preparing it for dispatch.

• Orders are typically processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, sales, or high-demand periods, processing may take slightly longer. If there is a significant delay, we will notify you via email or phone.

2. Shipping Coverage

Naturelly currently ships across most locations in India.

We work with trusted courier partners such as Delhivery, Blue Dart, Xpressbees, Shiprocket, DTDC, and other reputed logistics providers to ensure reliable delivery.

If your PIN code is not serviceable, our customer support team will contact you and issue a full refund if the order cannot be fulfilled.

3. Delivery Timelines

Estimated delivery times are as follows:

Location	Estimated Delivery Time
Delhi NCR	1–3 Business Days
Metro Cities	2–5 Business Days
Other Cities & Towns	3–7 Business Days
Remote & Rural Areas	5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

From time to time, Naturelly may offer:

• Free Shipping on eligible orders
• Promotional shipping offers
• Limited-time delivery discounts

These offers may change without prior notice.

5. Order Tracking

Once your order has been dispatched, you will receive:

• Order confirmation email
• Shipping confirmation email
• Tracking ID
• Courier partner details

You can use the tracking number to monitor your shipment until it reaches your doorstep.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed because:

• The customer is unavailable
• The delivery address is incorrect
• The phone number is unreachable

the shipment may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch.

7. Delivery Address

Please ensure your delivery details are accurate, including:

• Full Name
• Mobile Number
• House/Flat Number
• Street Address
• Landmark (if applicable)
• City
• State
• PIN Code

Naturelly is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

8. Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Extreme weather
• Public holidays
• Natural disasters
• Transport disruptions
• Government restrictions
• Courier operational issues

We appreciate your patience and will keep you informed if there is a significant delay.

9. Damaged Packages

If your package appears damaged or tampered with upon delivery:

• Inspect the package before accepting it.
• Take photographs of the outer packaging.
• Contact our customer support within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution, including a replacement or refund where applicable.

10. Incorrect or Missing Products

If you receive:

• The wrong product
• Incorrect quantity
• Missing items

please contact us within 48 hours of delivery with:

• Your Order ID
• Photos of the package and products received

Our team will review your request and arrange a replacement or refund where applicable.

11. International Shipping

At present, Naturelly ships only within India.

We are working towards expanding our delivery network internationally in the future.

12. Shipping Restrictions

For quality and food safety reasons:

• We do not ship to P.O. Box addresses.
• Deliveries are subject to courier service availability.
• Certain remote locations may require additional delivery time.

13. Contact Us

If you have any questions regarding your shipment or delivery, please contact us.

Naturelly

Email: infonaturelly@gmail.com

Phone: +91 8130580802, +91 9220903018

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

A Note from the Naturelly Team

Every Naturelly order is packed with care because we know it's more than just a delivery—it's something your family is looking forward to.

From our packaging team to our delivery partners, we work hard to ensure your products arrive fresh, safe, and ready to enjoy.

Thank you for choosing Naturelly.