Welcome to Naturelly. These Terms & Conditions ("Terms") govern your use of the Naturelly website and the purchase of products from us. By accessing our website or placing an order, you agree to comply with these Terms.

Please read them carefully before using our website.

1. Acceptance of Terms

By accessing, browsing, or using the Naturelly website, you confirm that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
• You agree to be bound by these Terms & Conditions.
• You agree to comply with all applicable laws and regulations.

If you do not agree with these Terms, please do not use our website.

2. About Naturelly

Naturelly is an online retailer offering premium dry fruits, nuts, seeds, breakfast mixes, trail mixes, spices, and related natural food products.

We strive to provide accurate product information, quality products, and excellent customer service.

3. Account Registration

When creating an account, you agree to:

• Provide accurate and complete information.
• Keep your login credentials confidential.
• Be responsible for all activities carried out through your account.
• Notify us immediately if you suspect unauthorized access to your account.

Naturelly reserves the right to suspend or terminate accounts that provide false or misleading information.

4. Product Information

We make every effort to ensure that:

• Product descriptions are accurate.
• Images represent the actual product as closely as possible.
• Pricing is correct.
• Product availability is updated regularly.

However, actual product colour, size, and appearance may vary slightly due to natural variations and screen settings.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Naturelly reserves the right to:

• Change prices without prior notice.
• Correct pricing errors.
• Modify promotional offers at any time.

6. Orders

After placing an order, you will receive an order confirmation via email or SMS.

Receiving an order confirmation does not constitute acceptance of your order.

Naturelly reserves the right to refuse or cancel any order due to:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity
• Payment verification failure
• Any other legitimate business reason

If payment has already been received, a full refund will be processed.

7. Payments

We accept payments through secure third-party payment gateways.

Naturelly does not store complete payment information such as:

• Credit Card Numbers
• Debit Card Numbers
• CVV
• UPI PINs
• Net Banking Credentials

All payment transactions are processed using industry-standard security protocols.

8. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery timelines are estimates and may vary depending on:

• Courier availability
• Weather conditions
• Public holidays
• Remote locations
• Other unforeseen circumstances

Naturelly is not responsible for delays caused by third-party courier services.

9. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return, Refund & Cancellation Policy.

Customers are encouraged to review the policy before placing an order.

10. Product Usage

Our products are intended for normal household consumption.

Customers should:

• Read ingredient information carefully.
• Check for food allergies before consumption.
• Store products according to the instructions provided.

If you have any medical condition or dietary restrictions, please consult a qualified healthcare professional before consuming our products.

Naturelly is not liable for allergic reactions resulting from ingredients clearly listed on the product packaging.

11. Intellectual Property

All content available on the Naturelly website, including:

• Logo
• Brand name
• Product images
• Graphics
• Website design
• Text
• Videos
• Icons

is the intellectual property of Naturelly and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

12. User Conduct

While using our website, you agree not to:

• Violate any applicable laws.
• Upload malicious software or viruses.
• Attempt unauthorized access to our systems.
• Misuse the website or interfere with its operation.
• Provide false or misleading information.

Violation of these Terms may result in suspension or permanent restriction of access.

13. Limitation of Liability

To the maximum extent permitted by law, Naturelly shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business opportunities.
• Delivery delays caused by third-party logistics providers.
• Website downtime due to maintenance or technical issues.
• Events beyond our reasonable control, including natural disasters or government restrictions.

Our total liability shall not exceed the value of the product purchased.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of your information as described in that policy.

15. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Naturelly does not control or endorse these websites and is not responsible for their content, privacy practices, or services.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective immediately upon publication on our website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where Naturelly operates.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Naturelly

Email: infonaturelly@gmail.com

Phone: +91 8130580802, +91 9220903018

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST